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Scale your customer support operations

At Infolink-Exp we deliver exceptional CX that scales
with you, supporting your rapid growth

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Our bundle for growth

Infolink-exp customer journey solutions focus on the customer experience, are
omnichannel and serve smart tech and e- commerce companies.

SMART SCALABILITY

Addressing the challenges of growth:

We help scale your customer support and human intelligence operations.

High CSAT Rates

Scaling capacity

Flexibility

Provide Know-how

Cost-efficient options

TRANSFORMATIONAL CX

More than just a response:

At Infolink-exp we provide customer experiences that positively transform the customer's life.
Each customer inquiry for us is part of an ongoing relationship, and not just an isolated event.

REVENUE ENGINE

Converting support into a
net positive revenue center:

Leverage support team as a customer success team, our CX experts are trained to listen so they can up-sell, upgrade, and cross sell.

CX OPTIMIZATION

Advanced CX and Customer
Journey Analytics

Our ZAHOREE® Analytics Technology applies artificial intelligence to
customer feedback and behavioral data. We deliver unique visibility
into your customers’ journey with your product and brand.

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Partner with a Team that
Understands your Journey
and your customers

We know how startups & companies entering rapid growth stages work—and we understand the pain points. At Infolink, we’re committed to aligning with your ambitious goals and helping you get there. We support every step of the customer journey:

Pre-sales support & onboarding
Product walkthroughs, implementation, configuration
Technical Support
Renewals
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Take Full Advantage
of our Expertise

IoT
Smart Tech
E-Commerce
Partner with your brand—learning your product for superior service
Help grow your support operations efficiently & affordably
Elevate your CX operations with data-driven insights
Are trained in behavioral science to deliver transformational CX
Help expand & retain your revenue

Ultimately, you gain peace of mind—and get to focus on growth & innovation, bolstering sales & profitability.

I think there is no question that, in general, Infolink is head and shoulders above the quality and reliability that we’ve had in the past with outsourced support providers. This is partly attributable to the quality of the team members, but also very much attributable to the management/oversight of the engagement (on *both* sides).

Garrett Christian
Co-founder and CTO, TerraDotta

Ana, I’d like to personally thank you for driving the entire team. You have been timely incredibly meticulous and thorough, and overall a joy to work with. Your presence on this project (as our Infolink team leader) gave me peace of mind that no one else could have given. Seriously, not many people have that combination of qualities.

Bita
Project Manager, IoT startup, Palo Alto, CA.

Eli provided a remarkable and notable level of support for my complex and very difficult inability to connect my August doorbell security system to my new NetGear Nighthawk X10 router. He showed an exemplary level of professionalism, intelligence, patience and knowledge in successfully winding me through multiple possible solutions in connecting. He truly represents the best of August’s great products and customer assistance.

Bob
End User

I spoke with one of your reps, Yolanda. She was very pleasant and determined to solve my issue. By-the-way make sure you let her know how good of a CSR she is. When I experience good customer service, I email in.

Matthew
End User

I would definitely recommend Infolink-exp for any team especially a growing team. They’re one of the best teams I’ve worked with as far as their ability to start small and grow to a rather large team.

Monika Aufdermauer
Director of Marketing and Customer Operations at August Home

Choosing Infolink to supply outsourcing services to Motive was and continues to be a great decision. Besides the great value and the talent of his consultants, Infolink is managed with integrity and honesty. He and his company are quick to serve, nimble, responsive, a pleasure to do business with.

Aramis Alvarez
Vice President of Motive Inc.

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